Help Center

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Do I need an appointment?

Yes. We do not accept walk-ins. Please book an appointment using our secure portal here.

Does the lab process samples on the weekend or on holidays?

Our PCR tests are processed  by Lifelabs which is open 24/7, 365 days of the year. Our antigen tests are processed in Penticton Sunday to Friday. We are generally closed Saturdays and holidays, but may be open for large groups if necessary.

What type of testing do you provide?

We collect samples PCR (Polymerase Chain Reaction) testing which is performed by Lifelabs. We also collect samples for Antigen tests which are processed by our lab in Penticton.

Do I need documentation of recovery paperwork filled out to re-enter Canada?


What do I need to bring with me for my appointment?

Please bring a piece of government-issued photo ID to confirm your identity.

How are the COVID-19 tests administered and processed?

Your test procedure involves taking a nasal or nasopharyngeal swab from each nostril (depending on the requirements of the country you are travelling to). For PCR tests, there is the option of a saline gargle as well. PCR test sampes are sent to LifeLabs for processing, antigen test samples are processed in Penticton at our laboratory there.

How will I get my test results?

Your results will be sent to you securely through our online portal. Alternatively they can be emailed as a .pdf file attached to the email. This result includes the date and the time that your test was taken.

When will I receive the results?

Once the lab receives your PCR sample, it typically takes 24-36 hours to get results. Lifelabs cannot guarantee a turnaround time for PCR test results. We cannot be held responsible for delays in test results, nor rush your results because the lab processes tests as they receive them.

We do guarantee antigen test results - your sample will be processed and resulted by 9 PM of the day of collection.

Where else can I get a private COVID-19 test?

Go to the Testing Information page at the BC Centre for Disease Control, 

and scroll to the bottom of the page, other clinics are listed under “Private testing / Testing for Travel”

Can I eat or drink before my appointment?

Yes for intranasal swab collection. If you would like to do the saline gargle test, you must not eat, drink, smoke, vape, chew gum, or brush your teeth for 1 hour before the test.

Will I get my results on the weekend when Okanagan Testing Clinic is closed?

Yes, we check for results regularly and send them to you when they are available.

Does getting a COVID-19 vaccine interfere with getting a COVID-19 test?

No. You will not test positive from a recent COVID-19 vaccine.