Help Center

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Do I need an appointment?

Yes, we are available limited times, and appointments are a must. Please complete the form on the home page to book an appointment.

Does the lab process samples on the weekend or on holidays?

Yes, Lifelabs processes samples  24/7, 365 days of the year.

What type of testing do you provide?

We do PCR (Polymerase Chain Reaction) testing. According to the Centres for Disease Control and Prevention this test is the gold standard for COVID-19 testing.

Are your services covered by my insurance?

Asymptomic testing is not covered by BC Medical, most (if not all) private insurance plans only cover COVID-19 tests if medically necessary.

What do I need to bring with me for my appointment?

Please bring any paperwork you need completed. The specific papers may depend on the reason of your test. If you are travelling please bring your itinerary and the name on your passport. If we do not have the exact name you may be denied boarding your flight.

How are the COVID-19 tests administered and processed?

Your test procedure involves taking a shallow swab (intranasal) of each nostril. This is a less invasive, more comfortable procedure than the standard nasopharyngeal swab done in health authority testing clinics. The sample is sent to LifeLabs for processing.

How will I get my test results?

If your test results are negative you will be emailed the results as a .pdf file attached to the email. This result includes the date and the time that your test was taken. We will call you if your result is positive.

When will I receive the results?

Once the lab receives your sample, it typically takes 24-30 hours to get results. How long it takes the lab to get your sample is dependent on the shipping method you choose. Due to overwhelming demand, Lifelabs cannot guarantee a turnaround time for test results. We cannot be held responsible for delays in test results, nor rush your results because the lab processes tests as they receive them.

Do you offer walk-in clinic services?

This is a COVID-19 Testing Clinic for asymptomic testing for travel or business purposes only. Other medical services are not available.

Where else can I get a private COVID-19 test?

Go to the Testing Information page at the BC Centre for Disease Control, 

and scroll to the bottom of the page, other clinics are listed under “Private testing / Testing for Travel”

Can I eat or drink before my appointment?

Yes. Your sample will be collected from the front of your nose. We do not offer the gargle test.

Will I get my results on the weekend when Okanagan Testing Clinic is closed?

Yes, we check for results regularly and email them to you when they are available.